Privacy Policy
Last updated: 26 September 2025.
Please check our website regularly for any updates.
Lux Bathroom Creations values your privacy and is committed to protecting your personal information in line with the Australian Privacy Act 1988 and other relevant legislation. This policy outlines how we collect, use, and safeguard your information.
What We Collect
We may collect personal information including:
- Your name, email address, phone number, and project-related information
- Details you provide via our website contact forms or direct communications
- Technical information such as your IP address and browser type, used to improve site performance and user experience
How We Collect and Use Your Information
We collect information when you:
- Submit an enquiry through our website
- Communicate with us directly via phone or email
- Visit or interact with our website
We use your personal information to:
- Respond to your enquiries and provide project support
- Improve our website and services
- Communicate updates, promotions, or relevant project information (only with your consent)
Third-Party Services
We may share information with trusted service providers who help us operate our website and manage communications. These providers are required to handle your data securely in line with their own privacy policies.
We may also use Microsoft Clarity to collect anonymised behavioural data (session recordings and heatmaps). This information helps us analyse engagement with our website and is used solely to improve user experience. The data collected is not personally identifiable.
Cookies & Website Analytics
Our website uses cookies (small files stored on your device) to understand visitor behaviour and improve performance.
We use cookies with:
- Google Analytics – to monitor usage patterns and improve user experience. Data collected may include IP address, browser type, and site activity. This is anonymised and analysed in aggregate.
- Microsoft Clarity – to understand how visitors interact with our site, including mouse movements and clicks. This data is anonymised and not personally identifiable. See Microsoft’s Privacy Statement for more details.
By using our website, you consent to the use of cookies as described above. You can manage or disable cookies in your browser settings, though this may affect site functionality.
Security & Data Retention
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information is retained only as long as required for business or legal purposes.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Lodge a complaint if you believe your privacy has been breached
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
We may update this policy periodically. The most current version will always be available on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Lux Bathroom Creations
Phone: 0401 232 786
Email: justin@luxbathroomcreations.com.au